We are committed to ensuring that our learners have a rewarding experience while they discover, assess, and purchase our online courses. As with any online purchase experience, there are terms and conditions that govern the Refund Policy. When you purchase a course or events ticket on www.makeithappen.org.nz, you agree to our Privacy Policy, Terms of Use, and the points below.
Cancellations and Refunds
General Policy: Our courses are digital and intellectual property delivered via access to our secured platform. Due to the nature of digital content and the immediate, irrevocable access it entails, we do not offer refunds or credits once a course has been accessed, or for any content downloaded. This policy is in place to protect the intellectual property contained within our courses, which becomes irretrievable once a course is accessed.
Full Payment and Payment Plan Purchases: This Refund Policy applies equally to those who have purchased the course in full and those who are on a payment plan. Once access to the course has been granted, we do not provide refunds or cancel future payments under any circumstances. This is due to the immediate access to our intellectual property, course materials, and the entirety of the course content upon enrollment.
No Partial Refunds: We do not offer partial refunds for courses that are not completed or if you are dissatisfied with the course content. Our commitment is towards providing high-quality, actionable, and practical content. We encourage you to review all the course information and previews (if available) before purchase to ensure it meets your learning objectives.
Technical Issues: If you are unable to access the course due to technical issues on our end, please contact us immediately at info@makeithappen.org.nz. We will work with you to resolve the issue promptly.
Course Updates: Occasionally, courses may be updated, upgraded, or removed to ensure up-to-date information and compliance with industry standards. Access to courses may also be temporarily restricted during these updates. These actions do not constitute grounds for a refund, as they are intended to enhance the learning experience.
Event Refund Policy
Please note that all ticket purchases for events, whether virtual or in-person, are non-refundable. This policy applies because significant upfront costs are incurred to secure venues, catering, and other event-specific arrangements, all of which are prepaid on a per-person basis.
While refunds are not available, we understand that unexpected circumstances can arise. In such cases, we encourage you to reach out to us as soon as possible. We may be able to offer a ticket transfer to another attendee or explore alternative solutions, depending on the event and availability.
Thank you for your understanding and cooperation as we strive to deliver exceptional experiences for all attendees.
Contact Us
For assistance, please contact our support team at info@makeithappen.org.nz. We are dedicated to ensuring that your learning experience with us is seamless and rewarding.
Make It Happen reserves the right to amend any part of this policy at any time without prior notice.