We're committed to delivering a valuable and rewarding experience for every learner engaging with our training and upskilling programs. To ensure transparency, we've clearly outlined our policies below. By making a purchase through www.makeithappen.org.nz, you acknowledge and agree to our terms detailed below.

Nothing in this policy is intended to exclude, restrict or modify any right or remedy you have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other New Zealand law that cannot lawfully be excluded. Where anything below conflicts with those rights, your statutory rights take priority.

1. General Terms

Intellectual Property
The content within Make It Happen, including but not limited to text, graphics, images and other material, is protected by copyright and other intellectual property laws. The content is owned by MIH Education Ltd or its licensors. You may not modify, reproduce, distribute or create derivative works based on the course materials without explicit written permission from MIH Education Ltd.

Prohibited Actions
You agree not to:

- Distribute or replicate any content within Make It Happen without prior written consent from MIH Education Ltd.

- Modify or reverse engineer the course materials. This includes adapting, translating, decompiling, disassembling or creating derivative works based on them.

Disclaimer
The course content is provided on an "as is" and "as available" basis. We don't guarantee specific results, income or outcomes from completing our programs, since these depend on factors outside our control, including individual effort and circumstances. This disclaimer doesn't limit the guarantee that our services will be provided with reasonable care and skill, as required under the Consumer Guarantees Act 1993.

Governing Law
These terms are governed by and construed in accordance with the laws of New Zealand.

Changes to Terms
MIH Education Ltd reserves the right to modify these terms at any time. It is your responsibility to review these terms periodically for changes. Your continued use of the course materials after any modifications constitutes acceptance of those changes.

2. Online Courses & Trainings

Immediate Access
Our digital courses are delivered through a secure online platform and provide immediate access upon enrolment.

Change-of-Mind Refunds
Because digital content is delivered immediately and can't practically be "returned," we don't offer refunds simply because you've changed your mind, chosen the wrong course, or no longer wish to use the service. Please review course previews and outlines carefully before purchasing.

Payment Plans
This policy applies whether you've paid in full or are on a payment plan. Because full access is granted upon enrolment, choosing a payment plan doesn't entitle you to cancel future instalments for change-of-mind reasons.

Technical Issues
If technical difficulties prevent you from accessing your course, email [email protected] and we'll resolve it promptly.

Course Updates
Courses may occasionally be updated or revised to keep them current. Brief, reasonable access limitations during an update aren't, on their own, grounds for a refund.

3. Mentorship Program

Program Term
Our mentorship program runs for an initial term of 12 months from your start date. During this term, you'll have access to:

- regular live workshops and strategy calls with our mentors and coaches

- 1:1 check-ins with our strategists

- our online course library

- our community group

- resources

Your Commitment
Enrolling in the mentorship is a 12-month commitment. You can pay in full or on a payment plan. If you choose a payment plan, you're agreeing to complete all instalments for the full 12-month term.

Live Workshops and Check-Ins
Workshops run at the scheduled times shown in our calendar. Missed sessions aren't grounds for a refund or an extension.

Conduct
We expect all members to treat coaches and other members with respect. We may suspend or end access, without a refund, for abusive behaviour or for sharing program content in breach of these terms.

Change-of-Mind Refunds
Once a mentorship spot is secured, we don't offer change-of-mind refunds. Instead, you may apply the value as a credit toward a future mentorship intake.

Early Termination
If you withdraw from a payment-plan mentorship before completing your 12-month term, an early termination fee of $1,000 NZD applies. This fee reflects our genuine administrative costs and the program place reserved for you, and it is payable on notice of termination. Beyond this fee, the remaining program value isn't refundable for change-of-mind cancellations. This fee applies only to the initial 12-month term.

At the End of Your 12 Months
When your initial term ends, you can choose to continue as an ongoing member (see below). If you don't continue, your access to live workshops and 1:1 check-ins ends [on your 12-month anniversary]. [Note what happens to course content or community access, if anything.]

4. Ongoing Mentorship Membership

Continuing Your Mentorship
After your initial 12-month term, you can choose to continue as an ongoing member. Ongoing membership includes continued access to our live workshops and 1:1 check-ins.

Price and Billing
Ongoing membership is $297 AUD per month, billed monthly in advance from the date your membership begins. It renews automatically each month, and the card on file is charged unless you cancel before your next billing date.

Cancelling
Ongoing membership has no minimum term and no early termination fee. You can cancel at any time by emailing [email protected]. Cancellation takes effect at the end of your current billing month, and you'll keep access until then.

Refunds
We don't offer refunds or partial refunds for change of mind, or for any unused part of a billing month.

Price Changes
If we change the price of ongoing membership, we'll give you at least 30 days' notice by email before the new price applies.

Failed Payments
If a payment can't be collected, we'll let you know. Access to live workshops and 1:1 check-ins may be paused until your account is up to date.

5. Events

Ticket Sales
All event ticket sales are final and non-refundable, as we incur significant upfront costs related to venues, staffing and logistics.

Ticket Transfers
If you're unable to attend, you're welcome to transfer your ticket to someone else. In some cases, we may be able to help with name transfers or explore alternative solutions. Please contact us at [email protected] as soon as possible.

6. SMS and RCS Messaging Terms of Service

By providing your mobile phone number and opting in to receive text messages from Make It Happen, you agree to these Messaging Terms of Service.

Program Name
Make It Happen Messaging Program

Program Description
The Make It Happen Messaging Program sends webinar and event reminders, such as registration confirmations, join links and follow-ups related to Make It Happen. Messages may be delivered through SMS or RCS depending on your device, wireless carrier and RCS availability.

Opt-In and Consent
You consent to receive these messages by selecting the consent checkbox on our opt-in form and providing your mobile number. Consent is not a condition of purchase.

Message Frequency
Message frequency varies based on your activity, account status and communication preferences.

Message and Data Rates
Message and data rates may apply. Please contact your wireless carrier for information about your messaging or data plan.

Opt-Out Instructions
You can stop receiving messages at any time by replying STOP to any message. You may receive one final message confirming your opt-out, after which no further messages will be sent unless you opt in again.

Help and Customer Care
Reply HELP to any message for assistance, or email [email protected].

Supported Devices and Carriers
RCS availability depends on your device, messaging app and wireless carrier. If RCS is unavailable, a message may be delivered as an SMS. Wireless carriers are not responsible for delayed or undelivered messages.

Data and Privacy
We handle your personal information in accordance with our Privacy Policy. We do not sell or share your mobile phone number or messaging opt-in consent with third parties or affiliates for their own marketing or promotional purposes. We may share information with wireless carriers and service providers only as necessary to operate the messaging program and deliver messages.

7. Contact Us

For any questions, contact our support team at [email protected]. We're dedicated to making sure your experience with us is seamless and rewarding.